Welcome to Goojunim. We value your satisfaction and aim to provide a smooth shopping experience for every customer.

Returns

We accept returns within 30 days of delivery for eligible items.

To qualify for a return:

• Items must be unused and in original condition
• Products must be returned in original packaging
• Proof of purchase is required

Certain items may not be eligible for return due to hygiene, clearance, or customized order reasons.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

• Your order number
• Photos of the item and packaging

We will review the issue and arrange a replacement or refund when applicable.

Refunds

Once your return is received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be processed back to the original payment method within 5–10 business days depending on your bank or payment provider.

Shipping fees are non-refundable unless the issue was caused by us.

Return Shipping

Customers may be responsible for return shipping costs unless the item arrived damaged or incorrect.

Contact

For return requests or assistance, please contact our support team through our Contact page.